Every churned support agent costs you $12K. How many more can you afford to lose?

How We Can Help Your Support Team Thrive

  • A deep dive into your CX performance.
    We’ll analyze workflows, tooling, team structure, and KPIs to identify quick wins and long-term growth levers.

    → Deliverable: custom audit report with prioritized action plan.

  • Give your team the tools to scale well.
    We create or revamp macros, internal documentation, onboarding guides, and workflows — so your team works smarter, not harder.

    → Includes plug-and-play templates your team can actually use.

  • Ongoing expert support, without the full-time hire.
    We partner with you as a fractional support ops lead — advising on hiring, tooling, reporting, and CX strategy.

    → Perfect for scaling SaaS teams navigating fast growth.

  • ↓ Find a suitable time below ↓

Services

Sounds great, but who are you and why should I trust you?

Hi, I’m Rimante — founder of Remy Val, SupportOps consultant, and someone who loves helping people help people.

I got into support during my uni days, studying computer science and economics at the University of Tartu. I needed a job to stay afloat, and I remembered visiting this startup where the founder, left such a strong impression that I knew I wanted to work there — and I did. I started as a part-time community manager and quickly moved into full-time support, helping indie developers succeed.

That’s when it clicked: helping others achieve what they want didn’t feel like work. It felt like something I was meant to do.

Since then, I’ve worked in digital customer service companies and SaaS, supporting companies in fintech and beyond. I’ve helped teams save hundreds of thousands through better systems, smarter tooling, and customer experience that actually drives growth. And I’ve seen the same frustrating pattern again and again — support teams being treated like a cost pit instead of the revenue engine they really are.

So I started Remy Val to change that.

Remy Val exists to give lean CX teams the structure, strategy, and sanity they deserve. I work best with startups and SaaS companies who want the best for their clients. If something doesn’t work, I won’t sell it. If it doesn’t give you value - you won’t pay for it.

TESTIMONIALS

Early stage = high impact.
I’m working with a few select companies to design sustainable, scalable support from the ground up.

You in?

We’re starting with 3–5 founding clients.

Let’s Design a Support Team That Actually Works

Not sure if I can help?
Drop your email and company name — I’ll send over a quick checklist to help you figure out if SupportOps is your next growth lever.
If it looks like a fit, we’ll book a free call. If not, no pressure — you’ll still walk away with clarity.

No spam. No selling. Just something useful.